CityGlam Frequently Asked Questions (FAQs)

A: Yes! CityGlam offers a Standard Plan that is completely free, allowing you to book, browse, and enjoy essential features. For enhanced features and exclusive benefits, you can upgrade to a Classic or Premium plan at any time

A: Yes. With your one account and CGP wallet, you can book and pay for services in any African country where CityGlam is available.

A: Absolutely! Use your referral link to invite friends and earn CityGlam Points (CGP) when they sign up, and when they book their first service.

A: Go to Account Settings in the app, where you can update your personal info, password, notification preferences, and location.

A: Yes! Businesses offering mobile services will let you choose either “Visit Shop” or “At Home” when booking.

A: Verified businesses and professionals have a blue or green check mark badge and are vetted through our onboarding process.

A: It depends on the provider, but typically up to 30 days in advance.

A: Yes! Tap the ❤️ icon to add providers to your favorites for easy access and rebooking.

A: Yes. After each appointment, you can leave a rating and review based on your experience.

A: When booking at-home service, you can track your beautician live on the map, view their ETA (Estimated Time of Arrival), and get real-time notifications.

A: Yes. You can generate a secure payment link and share it with a friend or family member to pay on your behalf.

A: Absolutely! You can book and prepay a beauty appointment package and send it as a gift to another CityGlam user.

A: Some beauty businesses offer this option. Just check the business profile to see if Buy Now, Pay Later is available.

A: Mobile money, debit/credit cards, bank transfers, and your CityGlam Wallet and Point (CGP).

A: Yes! Use CGP at checkout or convert them to cash, airline miles and hotel rewards.

A: Some providers charge no-show penalties. Always check their cancellation policy before booking.

A: Yes! After your appointment, you can tip your provider digitally.

A: Not directly, but you can send them CGP, gift cards, money or referral bonuses.

A: Use the in-app support chat or file a complaint through your booking history. Our team will assist promptly.

A: Yes. Verified professionals undergo ID verification, training, and profile review.

A: You'll receive a live map view of your provider's ETA once they're en route, just like a ride-hailing app.

A: Yes! Simply enter their name in the "appointment for" field during booking.

A: Your data is encrypted and stored securely. We never share it without your consent.

A: From your CityGlam account, you can add your business or company as a main entity. If you're a sole trader, you can register your business under your personal name. Once the business entity is set up, you can add one or more shops or branches under it.

A: You'll need a valid ID, proof of business (such as a shop photo or business registration), and a verified phone number or email address.

A: A "business" refers to the main entity (whether registered or unregistered) that manages operations, while a "shop" or "branch" refers to the physical location where services are offered to customers.

A: Yes. You can add multiple shops or branches depending on your subscription plan. The Standard plan allows one shop/branch, while higher-tier plans unlock additional locations.

A: Customers browse and book through the shop or branch profile, which appears in the public directory. The main business entity is used internally for management and is not shown.

A: Yes! You can register multiple shops or branches and also enable mobile services to offer at-home appointments.

A: Appointments are booked directly with the shop or branch. The business entity is used to organize and manage your operations.

A: Absolutely. You can add team members to your shop or branches, assign roles, create schedules, and manage bookings across your entire staff.

A: Listing your business is free. A small transaction fee applies to confirmed bookings. You can also upgrade to access premium features by selecting a paid plan.

A: You receive booking requests in real time and can accept, reschedule, or decline them. Calendar sync is also supported.

A: Yes. Set custom no-show or late cancellation fees to protect your time.

A: Yes, automated reminders are sent by SMS or app notifications before the appointment.

A: Yes. Use the in-app chat or contact tools to confirm or clarify bookings.

A: Yes. You can blacklist problematic clients from your dashboard.

A: Yes! If a customer shares their location, you’ll be able to track their ETA and prepare accordingly for their arrival.

A: Yes. If your business qualifies, you can activate Buy Now, Pay Later (BNPL) to attract more clients.

A: Definitely! You can list and sell physical products, digital gift cards, and custom service packages through your profile.

A: Payments appear instantly in your CityGlam Wallet. Withdraw anytime to your bank or mobile wallet.

A: Yes. Your business dashboard provides real-time analytics on bookings, earnings, and services sold.

A: Yes. Set up digital gift cards, prepaid packages, and promos & Discounts to attract more clients.

A: A small percentage (platform fee) is deducted from completed transactions, depending on your plan.

A: Use the app to mark the service as “paid in-store” and maintain trust. Frequent offline avoidance may lead to deactivation.

A: Use sponsored listings, banner promotions, or discount deals to boost visibility.

A: Yes. Toggle availability in your schedule settings.

A: Each branch gets its own calendar, staff, and earnings breakdown under one account.

A: Yes, simply update your address from your business profile settings.

A: Yes! CityGlam provides in-app tutorials, business tips, and local manager support.

A: A Regional Manager promotes CityGlam, supports new businesses, and earns income from their local network.

A: Visit the app or website and fill out the Regional Manager application and start working instantly. Approval may take 1 - 3 days in rare cases.

A: No. CityGlam offers an entry Plan for Regional Managers that is completely FREE...

A: Yes, but you must grow and support your first region successfully before expanding, and again it depends on your plan.

A: Yes. You'll get a Manager Dashboard, onboarding materials, and a local support rep.

A: No. You can start FREE under the Bronze Plan. To access more tools, manage more users, and earn higher commissions, you can upgrade to Gold or Platinum plan.

A: Earnings depend on how active your onboarded users are and your plan. You receive a percentage from their bookings for life.

A: Yes! You earn from transactions of every user you bring to the platform.

A: Yes. CityGlam offers bonuses for milestones, referrals, and region performance.

A: Your earnings go to your CityGlam Wallet. You can withdraw or use them for in-app services.

A: Yes. Online training sessions and video tutorials are available on your dashboard.

A: Yes. Use your invite code, referral link or Manager tools to register beauty professionals and customers.

A: Your dashboard shows active businesses, earnings, pending support tasks, and growth analytics.

A: Yes, depends on your milestone and regional performance, and if you're upgraded to a Senior Manager role.

A: Help them set up profiles, upload services, understand payments, and manage appointments.

A: You'll stop earning from inactive accounts, so it's in your interest to support and motivate them.

A: Yes! Higher-tier plans like Gold and Platinum allow you to onboard and support sub-managers, increasing your earnings.

A: Your plan determines the number of users or businesses you can manage. Bronze allows a smaller number, while Gold and Platinum offer much higher limits.